Comp us for our patience and support

Thread 6/26: http://bbs.tynon.com/showthread.php?...-Notes-6-26-13
Here are the latest fixes and improvements to Tynon:


Loading Optimized: The game now starts faster and runs more smoothly.


Thread 6/24: http://bbs.tynon.com/showthread.php?...Issues-6-24-13

We're still working on the loading issues affecting all servers. Its taking us a little longer than we expected to get the fix in place, so please bear with us while work to get all servers back to 100% working status.

Thread 06/18: http://bbs.tynon.com/showthread.php?...Loading-Issues

We're working on the latency and loading issues in game right now. We've got a whole lot of players signing up, so please pardon our dust as we step up to the demand.


We've stuck through all of this and made it through beta, being patient with all the bugs along the way. It would be nice to have a complete compensation package for our continued support of Tynon.

I can't help but to agree. Maybe nothing extravagant like gems, but just a little something to show that we do matter and that we aren't just being pushed away.

essentially .. DITTO !!!!

Comp'd for..
5mil coins
2mil creds


Thx Tynon!

If only the compensation didn't come in the middle of Cerberus where I lost out on the gems I spent for 3 power ups, and it only let me fight Cerberus 2 times so I missed out on all that rep....

Real nice timing

Real nice timing,... i still cant play and do nothing,.. real good timing!!!!!! compensation?? Am I asking too much, for a game that wouldnt get the best of me...

Thank's for the compensation, but you should be aware as to when you make a move in the game and not do it during scheduled events. You gave it in Cerberus and I was not able to attack him the whole fight due to reloading and refreshing for the entire fight. I was jammed up and game function was completely halted. Not only that, but I have not actually received the comp package as of yet in spite of numerous refreshes and reloading. My Philosopher's Stone has also stopped working.

Well when these issues cost me the Gems I PAID for, then yes, they need to give me Gems and more to make up for the fact that I spent well over a $100, and I keep getting things removed from my character.

not only did i lose gems i had used for boost during cerb battle i also didnt get any credits in comp package and now nothing is working i cant even chat

Compensation packs have been delivered to all, as far as I can tell.

Report any further concerns to customer services, I keep the link to them in my sig.

The game is still locked/bugged. No one is getting back to me from Customer Service, yesterdays issues were blown off by them, and there was issues before that. I just checked, paid $18.45 four times and $4 four times, and lost most of it over this lagging and crashing. VIP4 means nothing, when you want to take money and the person gets nothing for it, and has a locked up game (on two browsers, and two computers, so it's not on my end.)

Hey we really do appreciate you hanging in there yesterday during the outage. We sent everyone a Thank You package today in appreciation.

I do want to take a minute to address the issue of "compensation." Compensation would be something that is owed to you because you lost something due to our fault. If you're simply unable to play, this is not a compensation issue. Outages do happen on the internet and we can't reasonably go around paying out every player, every time there's an internet hiccup.

In this extreme circumstance, we sent out the Thank You Package because of the severity and duration of the outage, and because we want you to know that its not something that is normal for us. We've already begun taking steps to prevent this happening in the future, and our commitment to you is we'll always work to improve server stability and your game experience.

Thanks for sticking with us. :)

@Ricblasko I've sent a note to our CS team letting them know you have had gems disappearing from your account without any explanation. This is not a bug I've ever heard of from any other players, so we definitely need to figure out what's going on.

"Compensation would be something that is owed to you because you lost something due to our fault. If you're simply unable to play, this is not a compensation issue. Outages do happen on the internet and we can't reasonably go around paying out every player, every time there's an internet hiccup."

When I buy something, then your "hickup" makes me lose it, and you do not return it, then I have paid for a service I did not get. When it happens more than once, to many people at once, then it is your fault.
This is not like it's one person or two...and the common thing they have is your game, so yes, it seems this one is on you.

Seems I am not the only person out there wanting their money back now too. Maybe a Paypal case will get things done.