This needs attention immediately

OK People this is now the[/I][/U] 5th day that I can not engage in battle in the Plaque Professor quest. I'm losing tons of rewards, experience,coins, reps, credits and PATIENCE. I've asked several times for attention to be given to this issue and thus far have seen no indication that you're on it.At this point I have to tell you that if you can't debug it today I won't be coming back and will put this site on Facebook as a total waste of time and a ripoff, unable or unwilling to resolve simple problems. So if you care to not have your reputation and credability tarnished please resolve this.
On another matter I'm not getting any spirit points when a purple shows up in the heavens realm line up .... thats cost me at least 100 spirt points and millions in credits. It seems more than apparent that you have heavens realm set up so that it is impossible for lower members ( VIP 1 & 2 ) to get a golden. They are always right next to the spot one picks.... the odds on that without intentional programing are astronimical to say the least. How about we ease up a little, run the game fairly and you'll pick up alot of business, keep it at these levels and you'll end up losing the few you have now. Everyone is getting very frustrated at these intentional unlikely results and believe me they're thinking there's no point in going on if they don't have chance of catching up to the higher ranked players.Nobody is here to maintain a lateral position. We all want to advance as we pay eachother.
PLEASE FIX This, I would kike to stay on but only if there is a game to be played sucessfully not a constant source of frustration. thank you from JEZIBALZ DARK REALM SERVER 7 ARGENT GUILD & PAYING CLIENT