Ever think that a company like this should have a dedicated person for customer relations for incidents like this? You're just in here trolling people.Quote:
Originally Posted by Amarie
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Ever think that a company like this should have a dedicated person for customer relations for incidents like this? You're just in here trolling people.Quote:
Originally Posted by Amarie
I'd rather have it separate. To instead look like a thought out thread not full of total rants/gibberish/nonsense, which is what the outcome is when combining who knows how many 'threads' into one.Quote:
Originally Posted by Boroeast
This gives them the ability to say some crap along the lines of 'instead of ranting why not make a constructive thread for us to reply to'
*points* eh? eh?
We are having same spam issue on Hammer of Thor. and the apos issue started last night maybe should have posted then but wasnt messing with my game just confusing the tar out of me.. So yeah Hammer of Thor is stranded.. we have players trying to get in and when they do no power... no heroes.. is like server crashed only for them to be reset.. had this happen about 2 weeks ago.. took a long time to fix.. spent 60 gems on a hero card i wont get now because when i get logged back in it will have vanished in the mist and my gems will have been for naught..
You should give people a heads up when you KNOW this is gonna happen. Thats the least you could do.
I kind of agree with you there (except from how you put it and how you insulted someone that just took time out of their day to reply to us)Quote:
Originally Posted by Beacham
Whenever they DO have a big problem they are working on, they should reply with at least some explanation, an apology and at least a time frame to give us an idea of WHEN things will be back up and running again. (Not compensation announcement because not everybody should get the same compensation. Some people spent gems, but not everyone did)
I rather they take down the entire server, fix it and bring it back up. But... I guess costumer support isn't their specialty.
*Rolls eyes* So I'm trolling people because I'm seeing this issue from both sides... Riight. Whatever. I don't believe in complaining if I'm getting something for free, no matter if I chooce to give my real life money to get extras when I don't have to.Quote:
Originally Posted by Beacham
Apologies for not being narrow minding.. Actually, scratch that, I don't apologize.
Stuck at 99% loaded and, when submit a report. Getting a network problem message. Hopefully will be cleared up before 16:00 hrs CDT. :(
Nothing is being freaking fixed in this game you know. They just temporarily solve a problem and the same one just shows up again later...
I've just worked for companies like this before (meaning in the browser gaming world) and they did have issues also. The difference was that they had community managers and a player staff that were well informed and spoke with the players. Its also just more frustrating because it is stuff that happens every day. I actually have a support ticket out from a bug that happened to my account that lost me about 50 gems and 750k coin from earlier in the day.
Cant even make it to the next day without another bug that costs me gems, coins, rep, and credits.
^ second that, still have a support ticket with them from two weeks ago that would be 'resolved soon'.Quote:
Originally Posted by Beacham
I wonder what their definition of 'soon' is.