[SOLVED 7/4/13]Game crash and now frozen

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Originally Posted by CupcakeCat

I kind of agree with you there (except from how you put it and how you insulted someone that just took time out of their day to reply to us)
Whenever they DO have a big problem they are working on, they should reply with at least some explanation, an apology and at least a time frame to give us an idea of WHEN things will be back up and running again. (Not compensation announcement because not everybody should get the same compensation. Some people spent gems, but not everyone did)
I rather they take down the entire server, fix it and bring it back up. But... I guess costumer support isn't their specialty.

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Have you spoke one on one with them? LOL They really told me that the power outage that shut them down was partly my fault, so any Gems spent was lost, because they do not make it up to "single players". They ignore questions asked, and just sort of push it off as no big deal. I guess the $120 I spent is in their pocket, they don't care anymore. But really, I would have spent more if this didn't keep happening of if they refunded my Gems and did not just blame the player base.
I think they have never worked with customers before. I do know I disputed it with Paypal, Tynon did not respond, so it was sent up the chain, and i kept screen shots of this being an all around issue. Now if other people would dispute it (and then in a week, take the follow up step) I am sure the game would get fixed and the employees there who are making money off of us, would learn to act.
Now I want at least half of my money spent back, since they wont replace the Gems.

finally was doing well attacking baal and the server crashed refreshed 3 to 4 times, restarted twice still cant get back in

I'm waiting til tomorrow to see if anything is addressed before i do anything. This is honestly pissing me the hell off.

Same here Sel, they have horrid customer service here and the game is so glitchy...especially for being the actual game...its not a beta! This shouldn't be happening!

And OF COURSE its fixed right after baal ends :D good job! -.-

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Originally Posted by sanuta33_6199397

And OF COURSE its fixed right after baal ends :D good job! -.-

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'Fixed' dunno if I'd use that word :p

the game is back up for me

Game's back!!!!!!!!!!!!!!!!!!:d

server: Blaze of the Dragon
I was locked out at about 2:20pm central time
I was just able to log back in - Had Baal button, so I clicked on it then went there and back out faster than I can tell it.
so looks like I missed Baal again because of server isues

what a crock

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Originally Posted by Satanic

'Fixed' dunno if I'd use that word :p

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Ok :P the problem has temporarily ended. Better Sat?

I want a refund of Gems! I want my money back!

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Originally Posted by Satanic

'Fixed' dunno if I'd use that word :p

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I agree with this.

Tynon needs to make some kind of compensation. this is what.. the fourth time the games crashed on a world boss? about the millionth general crash. And the games only been released for 3 weeks.

Umm we have issues Tynon.

At this point, cashback's should look amazing to them if that's the only action taken.

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Originally Posted by ricblasko_7732123

Have you spoke one on one with them? LOL They really told me that the power outage that shut them down was partly my fault, so any Gems spent was lost, because they do not make it up to "single players". They ignore questions asked, and just sort of push it off as no big deal. I guess the $120 I spent is in their pocket, they don't care anymore. But really, I would have spent more if this didn't keep happening of if they refunded my Gems and did not just blame the player base.
I think they have never worked with customers before. I do know I disputed it with Paypal, Tynon did not respond, so it was sent up the chain, and i kept screen shots of this being an all around issue. Now if other people would dispute it (and then in a week, take the follow up step) I am sure the game would get fixed and the employees there who are making money off of us, would learn to act.
Now I want at least half of my money spent back, since they wont replace the Gems.

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Hey, if they want a costumer rep I'd gladly take it... I keep hearing horror stories from players about their costumer support. XD

This issue is now fixed. Baal can't be restarted back into the servers that were affected. Sorry about that.

I will close this thread. Please, if you have another issue, don't hesitate to make a new thread, because in here, your questions/concerns will not be noted as because of the amount of replies this thread have.