Baal event - wrong ranking, wrong rewards

Today we were playing the Baal event on server 8.
Two problems.

1. We got the wrong ranking after the events was done. Number 2 got no plans or jewel, number 4 got rank 58 and no jewel, number 5 got a strange rank too and number 6 got ranked 32 and no jewel, etcetera etcetera. We all contacted support but heard nothing back.
This is a big issue especially since loads of credits and gems are spend during this event to gain plans.

2. He has 250 million in power in the fire realm only so we can't kill it in time. This is an unfair spilt between the realms and a miscalculation for the last hit. It is also very irritating.

How about someone check the results during the last round and give the people the right rewards?
How about not increasing the power with 5 times?