Lost Gems after clicking on "Free Upgrade" slot

1- Reporter:
synlc

2- What server:
5 - Trident of Poseidon

3- Platform:
PC.

4- Operating system:
Windows 7.

5- Description:
Hi there, I had 123 gems, and after clicking on the inventory slot that was unlocked (cool down was over, then the slot showed a open lock), the amount of gems I had dropped to 67. I am positive I did not open a locked slot with gems, but merely clicked on a open slot that has cool-down timer completed.

6- Summary:
Lost gems to "free inventory slot".

7- Upload a file:
Nil.

I suggest you start a ticket with billing support, who also incidentally deal with all customer service issues. They have your payment and purchase records and can help you get to the bottom of this.

Find them at the Tynon homepage by clicking billing support or use the link in my sig.

Thank you! :)