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After Baal just now, I had 7000k+ coins, 2000k + credits, and 134k rep. Then I got the "disconnected from server, click ok to refresh message". When I logged back in, I had 2300k coins, 50k credits, 130k rep, which is what I had prior to Baal. This happens at least once or twice a day when I gain coins, credit, or rep from the game and the client goes dead.
I want my stuff back. I want this to not happen again. 5mil coins and 2mil credits would have gone a long way.
I'm seeing several people reporting that this happened to them around the same time (5min ago?): runes, coins, fragments, other items gone.
Submit a ticket to billing support and keep in mind they are off on weekends. Include ans screenshots you. And be ready to wait until at least Monday to hear back from them.
Screen shots? I don't typically take screenshots when I get that message. Not a bad suggestion, but do you screenshot when you reload? :)
I screenshot when I get the error popup, before I refresh and then again after I refresh. Screenshots seem to make support happier. Gives them pictures to look at... picture books keep most kids amused for a bit, ya' know? :D