Free star Friday

And if you expect that to happen without a ticket put into billing support, you will disappointed. Gotta put the ticket in. And expect to not hear back until Monday at the earliest. Support and devs work M-F 8am-4pm, European time it seems. Not in on weekends. Or any time convenient to most. Which sux, since it seems like alot of people got royally screwed by this.

Sorry Cat. Put a ticket in, and I hope they do right by you on Monday. And comp you extra. (Not holding breath for the comp tho...hope you get gems back.) :(

This is how it's going so far:

| Aug 19 2013, 07:17 AM
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|That is not what the feature states. As you can see from the screenshot I just attached, I was promised "Gem cost of all medals purchased on Friday will be refunded the next day!" I am still waiting for my gem cost to be refunded.
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|Screenshot - 08172013 - 11:57:05 AM.png
|Stanley Aug 19 2013, 03:35 AM
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|Greetings,
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|For every medal purchased Friday you will get a free one on Saturday. You will get medal returned not gems.
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|Regards,
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|Tynon Support
|games@catweasel.net Aug 17 2013, 12:07 PM
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|I bought 17 medals at a cost of 170 gems. The feature explicitly states that gem cost will be refunded the next day. I do not have my gems back. My character name is Catweasel. Please refund my gems at your earliest opportunity.


Catweasel
Trust me, I'm a Doctor

It's on beta Cat. they won't refund gems not purchased.

Quote:

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Originally Posted by Herby

It's on beta Cat. they won't refund gems not purchased.

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How do you know he didnt buy those gems before the game went live????

Quote:

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Originally Posted by Herby

It's on beta Cat. they won't refund gems not purchased.

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If they are picky about which gems they will refund, why would they omit that fact?

This, however, tells me they either lied or screwed up:

"For every medal purchased Friday you will get a free one on Saturday. You will get medal returned not gems."

I am still waiting for my gems to be returned.


Catweasel
Trust me, I'm a doctor.

Read the updated system mail and post what the description for free friday is here.

Quote:

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Originally Posted by mattp169

How do you know he didnt buy those gems before the game went live????

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Its a beta server. they can shut it down right now and no one can complain or do anything about it.

If you want customer service, the right to complain, play on a Live server.

They can change anything they want in beta.