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weekly states, " Gem cost of all medals purchased on Friday will be refunded the next day. " the next day I get the same 5 stars I bought, not the gems to purchase them with., I would not have purchased the stars if I was not going to get the gems refunded..... stars are not free if you don't get the gems you used to purchase them back..... Very disappointed...
Very dissatisfied with what I saw. I could have been patient and spent 2-3 gems a piece on stars at the fair; but, I spent 3 times (10 gems) that on stars for which I was repaid by half! I would not be a repeat customer, had this been a business with real products. Bait and switch sales might be legal in the realm, but I frown upon it regardless what ethics the local shopkeepers might have.
ya really....whats up with that?.....it sez clearly that the GEM COST will be refunded....not the stars....it's hard enough to get the gems on beta....but to waste them on stars that one will not get back is NOT good....would rather have the gems and use them like I have been....be patient and wisely use them....
I know....gotta read into things too....but hey, now I know wat to expect in live....testing is a good thing....just gotta learn not to overspend....test my own self....lol
i would not have spent 100 gems if i know they were not going to b refunded
"Gem cost ... will be refunded!" That is NOT an ambiguous statement.
Statement clearly says gems will be replaced. I expect to have ALL the gems replaced and for the event banner to be reworded. Event banner should be similar to "Medals purchased and used on Friday will be replaced the following day"
Everyone is right, its states gems refunded. But this game is from the same people that run evony so those of us who play it should have known what to expect. Overall the weekly events are a good add just very misleading. I also would not have spent the gems but should have known better. So goes the game. :)
"Gem cost ... will be refunded!" That is NOT an ambiguous statement.
I would not have bought 17 medals for half price. I can do that at the fair or in the labyrinth. The event is "Free Star Friday." Free. Not "Half Price Star Friday." Free. Not "BOGO Star Friday." Free.
Are you detecting a theme to my post?
I would like my gems back now, please.
Catweasel
Trust me, I'm a doctor.
Those of us who don't play evony have every right to expect a statement to mean exactly what it says.Quote:
Originally Posted by donald.kain_8111135
Catweasel
Trust me, I'm a doctor.
And if you expect that to happen without a ticket put into billing support, you will disappointed. Gotta put the ticket in. And expect to not hear back until Monday at the earliest. Support and devs work M-F 8am-4pm, European time it seems. Not in on weekends. Or any time convenient to most. Which sux, since it seems like alot of people got royally screwed by this.
Sorry Cat. Put a ticket in, and I hope they do right by you on Monday. And comp you extra. (Not holding breath for the comp tho...hope you get gems back.) :(
This is how it's going so far:
| Aug 19 2013, 07:17 AM
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|That is not what the feature states. As you can see from the screenshot I just attached, I was promised "Gem cost of all medals purchased on Friday will be refunded the next day!" I am still waiting for my gem cost to be refunded.
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|Screenshot - 08172013 - 11:57:05 AM.png
|Stanley Aug 19 2013, 03:35 AM
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|Greetings,
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|For every medal purchased Friday you will get a free one on Saturday. You will get medal returned not gems.
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|Regards,
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|Tynon Support
|games@catweasel.net Aug 17 2013, 12:07 PM
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|I bought 17 medals at a cost of 170 gems. The feature explicitly states that gem cost will be refunded the next day. I do not have my gems back. My character name is Catweasel. Please refund my gems at your earliest opportunity.
Catweasel
Trust me, I'm a Doctor
It's on beta Cat. they won't refund gems not purchased.
How do you know he didnt buy those gems before the game went live????Quote:
Originally Posted by Herby
If they are picky about which gems they will refund, why would they omit that fact?Quote:
Originally Posted by Herby
This, however, tells me they either lied or screwed up:
"For every medal purchased Friday you will get a free one on Saturday. You will get medal returned not gems."
I am still waiting for my gems to be returned.
Catweasel
Trust me, I'm a doctor.
Read the updated system mail and post what the description for free friday is here.
Its a beta server. they can shut it down right now and no one can complain or do anything about it.Quote:
Originally Posted by mattp169
If you want customer service, the right to complain, play on a Live server.
They can change anything they want in beta.