What would improve the support!?!
What would improve the support!?!
Tynon's support team is doing a fine job, outside of a few people's experiences. In my opinion it seems they are doing as much as they can do, given how many of them there are. If they weren't inundated with so many false bug reports, rants, cheating complaints, etc I'm sure they'd be even faster.
If they actually sent responses pertinent to the complaint filed. Same old auto replies that are not pertinent or tell you they are aware of the issue, thanks for playing Tynon... getting old. and if they would actually fix the bugs that are reported... would be awesome. I seem to have every glitch ever listed in the forums, and have filed dozens and dozens of tickets. They did comp me one time, but have not addressed the constant dc's. loss of runes or coin from the dc's. or most other bugs I have reported. They have told me they would "fix my account", and the "fix" now causes me to get even more Code:1002 errors and a false cancelable error constantly. Meh.
And Deuc, I have to respectfully disagree with you. I am not filing "false" error complaints or tickets. I include screenshots often, when I can get them before the game changes the page to one not showing the losses. Hard to show lost runes when you get kicked oy ut of the temple as soon as you get them and sent back to aerie and dc'd. Like I just had happen 5 minutes ago. Lost a yelllow rune and 1 mil coin. And have no expectation of them restoring either.
Well you know to be honest alot of these false bug reports rants cheating complaints etc would be reduced if it werent so fun to figure it out yourself and there was a basic game guide available form the main pageQuote:
Originally Posted by Deucalion
Becuase as fun as it is to figure it out on our own, some people just need some help sometimes.
but i made a thread at one point praising the customer service team. Well mainly stanley, cuz he is pretty much the entire customer service team. there was someone else at one point replying to my support tickets.
Also reports would decrease if they tested out patches better and spent a little more time checking the code that is there before investing in new things or changes to current game mechanics.
So in my opinion customer service is doing their best, but their hands are tied a bit with the way the overall game plan is being carried out.
I have had a majority of my issues ( of which there have been plenty ) resolved properly.
They wont just give you free stuff no matter how much you complain even if its every hour on the hour for 3 days straight. But they will fix issues in game with your account and credit things that you can show to be their fault and not just a glitch. Documenting it helps alot. When i send screen shots I usually dont even have to ask again for compensation. They just give it to me. When I dont have screen shots then I have to push a little harder and sometimes I will get compensated and sometimes I won't. Just depends on Stanley's mood.
I would give Stanley a break, I keep him pretty busy with all my complaints, it's no wonder hes so slow getting to everyone else's issues.
Where is the statistic to back your opinion about "outside a few"; ohterwise you had a good exp is the data, yes
Quote:
Originally Posted by Deucalion
Similar to my experience but I have only been in one circumstance?!?
Quote:
Originally Posted by MistressBatty
There are no statistics on this. What you see here is what you can base your opinions off of. Yes, I have had good exp's.Quote:
Where is the statistic to back your opinion about "outside a few"; ohterwise you had a good exp is the data, yes
We all disagree sometimes :)Quote:
Originally Posted by MistressBatty
Maybe not you, but I know that many people use the ticket system to blow off steam. That is a waste of resources and it would benefit all of us if it didn't happen. The post's that we all see here demanding compensation you can bet are even worse from their view.
In my experience, support teams always take the heat because they are the only outlet for people's problems. They should be trained to deal with this though, and it seems they are here. My ticket experience with Tynon has been much better than average, overall. It may not seem like much, but when the last patch went live, I assumed that Tokens could be sold for 1 million coins each. I was dead wrong about that, it wasn't included in the patch. Before I realized that, I had sent a ticket in about it. Stanley gave me all my tokens back AND gave me the several million coins that I thought I was supposed to get. It was a pleasant surprise and has made me think twice about each ticket since. When I send a ticket in, I do my best to be articulate, explain the issue and if possible include screen-shots or other proof of the problem. It really helps them do their job.Quote:
Originally Posted by mattp169
I didn't mean to accuse, or insinuate anything Batty :) This is a topic that could be argued either way, for a long time.
Each individual is a statistic
Quote:
Originally Posted by Deucalion
Lol Deuc. I know you didn't. some times I think the Dev Team puts every glitch they have into my game just to see how long it takes for me to report it. :DQuote:
I didn't mean to accuse, or insinuate anything Batty This is a topic that could be argued either way, for a long time.
I can def agree that customer service, in any industry, takes the majority of the beatings for things they have no control over. "Stanley" is the name used on all auto-replies it seems, and may be more than 1 person. The times that I did get a "fix" and the 1 time I did get comp'ed without asking for it, were under a different name. And yes, I am sure that they are swamped with complaint, and demands. Having support available more than just on weekdays, 8-4 or 9-5 Asian time would make the system work better IMO. Weekend support, if not 24/7 support would be a start. But that would cut into profit margins, so I don't see that happening any time soon. Lol! :rolleyes:
Moved to general discussion.