No sailing rewards in the start of the sail

Ok guys... I tried everything with this... from restart my pc, refresh the browser, refresh the game and still no rewards for the starting sail. It doesn't happened just once but alot of times and very annoying when u need experience. It only works like 5 out of 75 times. What i thought the issue is if i jump on a boat and sit on a harbour... someone jump in than definately i won't get the rewards but when sometimes i jump on someone's else boat than there are some chances to get those rewards but not always. If this can be fixed... would be great!!
And please don't talk about refreshing the browser or pc as i tried everything for that. I do get other rewards after refreshing or restarting but never starting sail one's.