Major cazkat mercury

j am having technical problems with guild talk as soon as I type in a letter screen freezes..also I could not get out of the lybirith and lost 60 stamina as I had to abandon it to continue playing ..in the meantime I lost a lot of power and lost star increase and normal experience and monetary gains throughout the two days of problems on thinking about VIP status how can I be assured I will not loose my upgrades and money or personal credit card information ...I have been loosing data steadily