Originally Posted by
DrthCaedus
A Note to the Mods: Before you close this I would like to say something (this is me asking it not to be closed). This thread is an attempt to have an honest general discussion regarding the customer service here at Tynon/Ucool and not in any way meant to be flaming or rude. I just want to gain an honest perspective on how a sample of the player base feels, and if they feel the same way I do, I hope that Dawn and the rest of Ucool take it to heart.
Lately in the forums I've noticed what I believe to be a distinct lack of professionalism by Dawn in several of his posts towards members of the forum and the community in general. This upsets me because I feel that as a representative of the company he should keep personal comments to himself when acting within a professional capacity and should perhaps possess a different tag when speaking personally. I like, Dawn and have interacted with him for several years between Evony and Tynon and I think he is great at his job. I would just like to see a little more professionalism on the forums.
Second: The lack of communication between the developers and the player base is beginning to reach the point of no return. I believe that they are some of the most uncommunicative development teams I have ever worked with (including in Evony), and I'm becoming increasingly frustrated. I understand you work on what you like to call a "Sprint" system, but I'm assuming you have several sprints planned, and I feel that it wouldn't be to difficult to give us estimated ETA's on a few of them.
I really enjoy this game and I want it to succeed, but I feel that your customer service skills need massive improvement if that is to happen. At most retailers, restaurants, and other businesses in general they have customer service rating surveys. If I were to rate Tynon I would put it at about 2 stars currently, not the worst i've seen, but a lot of room for improvement.
I would like to hear other players thoughts on this. Do you think they're doing just fine? Do you think they're good but could improve on a few things. Do you agree with me? do you think i'm nuts and that they're even worse than my 2 stars. I want an honest open discussion on this, so please keep it civil. If this thread is closed, well Ucool then this is just my honest perspective.