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Runes missing
As I was up graiding amethyst, I took a lvl 6 off a hero armor to move to another hero's armor, and now its gone. vanished. others are reporting equipment and plans dissapering as well on the live servers. Fix this or refund my money...... not happy.
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Use the Support tab in the game Chat to open a ticket. Make sure you include the server and your game name in that server in the information provided. Be as specific as possible including the approximate date and server time when it happen. If you have any evidence, such as screen captures, attach it to the ticket.
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I lost a lot of coins in the ruins and wrote to them quite a few times and they tell me it wasn't there in the first place!! REALLY??? The last complaint I sent and told them the times I lost coins and were talking 2 million coins!!! They never got back to me!!!