Wrong Gold rune transferred into, any way to fix it? NEED HELP!

Sooo was getting my Intenseness up for my maria, from 11 to 12, when a strange thing happened. I combined all, with my Intense in the rune temple, and for some reason it transferred the rest of the runes and my Intenseness INTO a lower level righteousness that had been combined into priorly. This Righteousness MAY have been lvl 7, definitely no higher, and yet the Intense went into the Righteousness. So its hard to say why it did that...Is there a way to replicate that? So I can do the same and put it back into an Intense. Anyone else have this happen to them? I started a ticket up, btw.

Open a ticket and they should be able to convert the righteous to Intenseness. Need to note the time and date when this happened on the ticket so they can log at the log file.

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Originally Posted by Kitiara_3214881

Sooo was getting my Intenseness up for my maria, from 11 to 12, when a strange thing happened. I combined all, with my Intense in the rune temple, and for some reason it transferred the rest of the runes and my Intenseness INTO a lower level righteousness that had been combined into priorly. This Righteousness MAY have been lvl 7, definitely no higher, and yet the Intense went into the Righteousness. So its hard to say why it did that...Is there a way to replicate that? So I can do the same and put it back into an Intense. Anyone else have this happen to them? I started a ticket up, btw.

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this can happen if you do what i used to do once in a while in the past:
but the rune you want to level up on the bottom and have the other runes on top auto combine and then click on "combine all" when you know you are done. if its that or similar, then this is what happened:
the lower runes combined to the point where you knew you had enough and clicked on "combine all", then the runes combine in order, meaning the blue from the top with the purples then with the next yellow, by the time they combine with the one on the bottom its higher and swallows the old rune. to prevent this you can simply drag the blues into the old yellow first and then combine all.
i dont think customer service will be able to help you out on this one, however i hope i am right and it will help in the future

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Originally Posted by kaisim_2492829

this can happen if you do what i used to do once in a while in the past:
but the rune you want to level up on the bottom and have the other runes on top auto combine and then click on "combine all" when you know you are done. if its that or similar, then this is what happened:
the lower runes combined to the point where you knew you had enough and clicked on "combine all", then the runes combine in order, meaning the blue from the top with the purples then with the next yellow, by the time they combine with the one on the bottom its higher and swallows the old rune. to prevent this you can simply drag the blues into the old yellow first and then combine all.
i dont think customer service will be able to help you out on this one, however i hope i am right and it will help in the future

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One was a lvl 11 with 600k+ experience in it. The other was a Righteousness with MAYBE 60,000 exp in it. So what you're saying wasn't the issue. There should be NO, ZERO way my Intense would have been absorbed by that Righteousness. In fact Ive tried to replicate the situation, and I can't, which shows its not normally intended. About all I can do is throw this Righteousness into a 100 Frag rune I make in the future. (have an endurance or two I can make) Beside that its a huge waste. Can Dawn (or whoever is representing the company) possibly give some insight on this?

Quote:

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Originally Posted by Kitiara_3214881

One was a lvl 11 with 600k+ experience in it. The other was a Righteousness with MAYBE 60,000 exp in it. So what you're saying wasn't the issue. There should be NO, ZERO way my Intense would have been absorbed by that Righteousness. In fact Ive tried to replicate the situation, and I can't, which shows its not normally intended. About all I can do is throw this Righteousness into a 100 Frag rune I make in the future. (have an endurance or two I can make) Beside that its a huge waste. Can Dawn (or whoever is representing the company) possibly give some insight on this?

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Do what riot said, and keep bugging tynon about it.

Quote:

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Originally Posted by Kitiara_3214881

One was a lvl 11 with 600k+ experience in it. The other was a Righteousness with MAYBE 60,000 exp in it. So what you're saying wasn't the issue. There should be NO, ZERO way my Intense would have been absorbed by that Righteousness. In fact Ive tried to replicate the situation, and I can't, which shows its not normally intended. About all I can do is throw this Righteousness into a 100 Frag rune I make in the future. (have an endurance or two I can make) Beside that its a huge waste. Can Dawn (or whoever is representing the company) possibly give some insight on this?

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tough luck, never seen anything like this happen. customer service stays your only solution

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Originally Posted by Revan

Do what riot said, and keep bugging tynon about it.

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Will do. Thanks all for the info.