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On Server Twelve, I clicked on an item to purchase (something like 109K credits for 100K coins). That item was up on my "do you wish to purchase screen", when the Fair changed. I said yes, and instead received a level 5 diamond for around 700 gems.
Tynon has known about this issue for over a year, and not fixed it. This problem occurs maybe once each month for me. I no longer bother to report all of these issues to customer service, as the return is not worth the aggravation.
Hahahaha, don't you just love Stanley?
You get a reply?
Quick fix is watch the clock. After the 2nd time this happened I no longer buy in fair within a minute of either end of the new item clock.
I sent a ticket in about an unrelated issue and it has been 5 days with no reply. :mad: Made an update to the ticket hoping that it will get their attention (doubting it though).
If that fails, I'll send another ticket monday. If that one fails, I will probably lose any remaining faith in their customer support. They were good to me the first several months of the game, but response times are getting rather slow to non-existent.
Tynon advertised on several websites I belong to. My reviews might not be all that favorable anymore.
so what you are saying is that to you the same happened as it has happened to us, with the difference that it took us 1-2 events to take a look at the timer before we click and it is happening to you since over a year at least once a month? so far we all got back and customer service fixed it by reimbursing all of us... and yet you are blaming them for you being too lazy to report it?Quote:
Originally Posted by rafmeister_5440998
....
moving on...
yes its one of those bugs that hasnt been fixed yet and i appreciate getting reimbursed twice for things i wasnt planning on buying. i have to hand it in this case to customer service who has nothing to do with the guys who fix the bugs (hopefully) for not only to myself but fixing the same issue for many more, over and over.
rafmeister, i dont think anyone can help you if its too much to ask from you to take a screenshot, not use the gem, report it, sell it and get back what you spent.
you may be overreacting, at least they are fixing it and helping you out so far, month after month, after month...
Gotta agree with Kaisim... if submitting a report, getting a response, and selling the item to get reimbursed 700 gems isn't worth the time (I assume about 5 minutes total), no need to even post.
i have the exact same problem as you. sent in a ticket on monday, i'm still waiting for any kind of response...Quote:
Originally Posted by Revan
Ouch, 700 gems. Well, at least you got something useful (lvl 5 diamond chip). The one time it happened to me, I lost 350+ gems (I can't remember exactly) for a Prophet Petosiris card (had clicked on a lvl 2 chip or something). I chalked it up to not paying attention; I check the timer before I start clicking now.Quote:
Originally Posted by rafmeister_5440998
Server twelve serves as my test server. I can check to see if ongoing problems get fixed. I gather gems from daily events (5-10 each day), and then test new features as they come out (e.g. casino). It also allows me to track how fast an 'occasional' player can progress by signing in for daily activities and then spending maybe one hour per week playing. This lets me evaluate other aspects of gameplay.Quote:
Originally Posted by kaisim_2492829
Periodically, I also start heroes on new servers. That lets me see how new players get treated, and if the game still has growth potential. This gets passed on to a few friends.
This is an "exploit" people use to buy chips they normally would not buy and claim they did not intend on buying it and open a support ticket to get the gems reimbursed, while they now have the chip.
Your "jig is up"
Now stop buying things in fair close to time when it is about to expire and change.
Quote:
Originally Posted by Riot
I told you once, I will ebay your account faster than the other moron can say whynot? JK =) Hi Riot! Hope you Like your chips and dont exploit me. I will seek revenge you know...
i dont understand what that has to do with the problem and your lazieness? after all you took the time to write, post and respond; yet you argue that you dont have the time to take 5minutes and report your loss to customer serviceQuote:
Originally Posted by rafmeister_5440998
you gotta stop the drunk posting... they make you sell your purchases before they reimburse you. if you use the item (chip, card, coins, credits, etc ) you will not get anything backQuote:
Originally Posted by Riot
(btw that would be considered a cheat)
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PS:
lolQuote:
Originally Posted by BGB
you think that excuse still flies? i mean most of his chips are lv7-10 to begin with, and he only used the chips as an excuse because in the beginning players believed him
The value of what happens on that server is less than the value of the post. The US Army had a phrase that covers this sort of situation: "A private is never happy unless he is crying." The phrase does not mean what you think...Quote:
Originally Posted by kaisim_2492829
its not a problem that is restricted to your server, its a general issue that happened to most of us at least once in the past, however most of us learned to cope with it by not purchasing things before looking at the timer to check if it just switched or will switch in a second. also when i purchase something for 700 gems that i dont need/want, i would file with customer service to get the 700 gems back and not be too lazy about it just because the same thing happened to me at some other timeQuote:
Originally Posted by rafmeister_5440998
I have submitted reports in the past. This remains an ongoing issue; one not addressed for over a year.
Poor response to customers, in this game or any other activity or shopping activity, usually means 'customer support is overwhelmed. i.e. so many people are having problems, don't expect anything to happen. we are putting all our resources into automated responses'Quote:
Originally Posted by Revan
"drunk post"?Quote:
Originally Posted by kaisim_2492829
1: you are wrong about making you sell anything before they reimburse you...
2: Here is an idea... "Get a job" and stop living on the forum 24 x 7
No one cares what you say... BTW which toon was yours that I supposedly knocked out in KO stage 1? I don't think anyone knows who your main is...
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Riot, Morgan le Fay
Don't you dare edit my post! :)
pretending to be a fool doesnt make you look any smarter and if there is any issue with customer service being sloppy and you being able to exploit that, should not be discussed on the forum. that being said i am pretty sure they will now take a second look at their history with you and all affiliated IP's ... if anyone bothers reading this...Quote:
Originally Posted by Riot
PS: FYI if you would have done your homework or would have paid any attention you'd know that my only account is named ghostarcher and leader of expunged on server 92 ( you can also see that in my profile since like december '13 when i bothered to fill it out.
PPS: this was the second time you kicked me out in round 1
I refuse to believe that they are so backed up that they can't give one of their copy&paste responses to a ticket opened 7 days ago.Quote:
Originally Posted by nolansco_5578848
If the chip is removed I fail to see how this is an exploit. If you think there's an exploit taking place, best report it to CS.
Oh Riot I'm going to go one better, I'm closing this thread. I'm not up to watching the Kaisim and Riot Show and at an educated guess no one else is either.