Printable View
so are you having trouble getting support to answer you ?
therre are a few things you can try.
call their phone number Ucool's phone number: Removing number
if that does not work then contact the boston FBI cyber fraud division and file a complaint if you have lost money.
if you need the number then better copy it fast otherwise one of the mods will delete it
Chillax, Lets wait few weeks maybe they are having a break from work or something. or maybe stanley is sick xD.
Give em a month if no reply then call FBI or CIA :D
They have been "on break" for the last 9 months. :D
And I think Stan has died and was thrown over board from Dexter's boat after being gutted like a fish by Dexter.
:P who knowssQuote:
Originally Posted by Riot
Have you tried checking your email?
And...if my e-mail address has changed in the last 14 months?
The one you use for the game? If you can't access it then well that's an interesting problem for which I don't care to come up with a solution.Quote:
Originally Posted by vandekop_693725
If you need an answer from support,start an Evony account and mail support from Evony giving the Tynon details. You get an answer quickly that way.
Grrr, too much effort tho :(Quote:
Originally Posted by jrrtolley_7332441
Can't they just pull their fingers from their backsides and get their support team doing their job.. sent another 2 tickets yesterday and nothing..
Right now I got 19 tickets awaiting a reply..
I'm closing this thread. If anyone thought it was a good idea to phone that number you'll be in for a bit of surprise, namely it doesn't get you through to uCool at all.
uCool doesn't operate through the phone lines only via their online Support service. Good or bad it's the only place you will get your issues looked into.
Please don't try and be clever by reposting that number next time I won't be so nice about it.
Oh one final thing; It'll be fraud if you tried to claim fraud. Why? As long as the gems you've paid for are in your account then the transaction is legal and if the company concerned is taken measures to remedy any arising problems, they have done no wrong. So unless you want to be the one with a potential criminal record and/or the defendant in a libel case, I really wouldn't listen to the OP's incorrect and poor advice.