No support for VIP 7 Player. Dont play this game.
As a VIP 7 player ( that means I spent a lot of money) I can tell you that if you have any problems, tynon will ignore you. I put in a support ticket for a missing level 90 Judgement spirit with 6- level 5 sapphire chips(the spirit is shown on the blacksmith menu, but is nowhere to be found in any player or inventory bank)on Sept 8, 2014 (support ticket #s 785219, 794733, 794740) and have not heard 1 peep about what the game hosts will do to help me. My player name is Cattie on server #29 Storm of Freyr. I am a high level player (usually finishing in Champion Warfare at # 50-65). So if I can't get help from them ,don't bother expecting support either.
help to get your spirit back
take a player with no gear on and equip it the spirit will go on it then you can move it to whomever you want to put it on
had that happen with a level 50 weapon this fixed it good luck :)