Loss of 2nd Sub

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Originally Posted by cliakos_6875085

I too have lost my 2nd sub, unfortunately, I did not have a screen shot of it before I lost it and hadn't bothered recruiting Ezekiel as I only got it late last week and was working on my 2nd sub before I blew a bunch of stamina trying to recruit him.

I have submitted two tickets already...how many will it take?

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Originally Posted by cliakos_6875085

An update on my disappearing 2nd slot -

Yesterday, I re-defeated Ezekiel, costing me about 200 stamina and 60 minutes setting up my formation as it is very different than anything that I normally do and requires not just moving in toons, but also moving around pretty substantially some weapons and runes that are not where they usually are. All in all, it is frustrating that it took over an hour to get him back and then to redo my form with the "new" 2nd sub that I now had. I used him last night like that for a while and then this morning when I logged on, poof, 2nd sub is gone again...

FML, is this really worth it any more?

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Originally Posted by chalkerj_273400

I lost my 2nd sub almost a month ago and I can't get them to respond to the tickets I have submitted. I am so angry at the people that support this game. can anyone suggest what I should do to get someone to give some attention to this problem

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kudos to you for re-recruiting but i would have submitted tickets daily or even per hour until i would have gotten them to fix it.
the part that bugs me most about this is that this problem is going on since the 2nd sub got added but obviously nothing has been done to fix it, no feedback to the players and no "fast-tracking" of complaints regarding this.

i would like to encourage you to keep on filing tickets until you get an actual response and i would insist on some sort of compensation for your troubles you went thru AND them making you do it again because the lack of response or even fixing the matter.

I went there, how do I find DaveMatas e-mail

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Originally Posted by chalkerj_273400

I went there, how do I find DaveMatas e-mail

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Try typing his name in the search box.

I just sent a message to DaveMata and hope to get a response...

Thanks you so much. wish Tynon were as responsive as the people in this form.

Most dead things are not responsive.

Well going on 5 weeks since I lost my 2nd sub and I cannot get anyone to reply back to any of my tickets I have opened. I have begged and pleaded and nothing. I guess this game is dead and no one is working on it anymore. it would be nice if they told us. I guess I am not going to play the game with out the 2nd sub. Guess to only thing to do is quit the game and remember to never spent money on a game like this again.

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Originally Posted by chalkerj_273400

Well going on 5 weeks since I lost my 2nd sub and I cannot get anyone to reply back to any of my tickets I have opened. I have begged and pleaded and nothing. I guess this game is dead and no one is working on it anymore. it would be nice if they told us. I guess I am not going to play the game with out the 2nd sub. Guess to only thing to do is quit the game and remember to never spent money on a game like this again.

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thats just sad, but also very hard to believe. i feel sorry for you :(
you did however say that you re-recruited him, so since you got him back on your own, what do you expect customer service to do about it? dont get me wrong, but if i assume right, then the complaint is about not having your 2nd sub. so when they go into the account and see the 2nd sub is there, then i would guess they close the case and move onto the next?
if it was me, i would give you 1k gems as compensation for your time and troubles you have went through, because it was caused by an obvious bug that has been triggered multiple times before. if they choose to give you nothing for it and your complain is about that, then i feel for you and tough luck but nothing you can do about.

no, I am not the one that was able to re-recruit him. I lost my second sub when I recruited his hero card.

If you beat ezekiel, had 2nd sub, then recruited him, they have records of all that. The main issue here is getting someone to actually help by looking back through the records, finding and replacing him. 5 weeks is LONG!!!
It is so frustrating, we all know that, when they won't answer a ticket. Keep trying. If at some point you kill him again, and get sub back - take screenshots!!!!
Then pray that someone might accidently walk into the office and feel like working.