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hi i am playing tynon and i have lost my 2nd sub slot which is now locked again which i have had for a good while now and i cannot reopen it as i have recruited prophet ezekiel already.
Can you reopen it for me please....i am on thunder of zues server....my game name is onfire
http://i60.tinypic.com/29wpfrl.png
http://i59.tinypic.com/2lntp8w.png
that sucks big times!
i was hoping this bug only regards players who have gotten him recently or had him for a short time. i remember playing you in CW multiple times and apparently no one is safe from this epic failure/bug anymore. :mad:
do you have any idea what could have caused it?
I have absolutly no idea what has caused the slot to close Kaisim.
Has anybody been able to get hold of dave mata it seems he is my only way to get this sorted.Does anyone know dave mata's evony game name account and what server he is on.
Anybody been able to get any problems sorted of late or are my tynon days done thankyou for any help offered
Have you opened a ticket on this?
yes I have Andy but I am not expecting to get much off a response as I have had tickets sent from a good while ago and they did not get any response
This is obviously a major BUG!!! If they fail to find and fix this issue they don't deserve to keep players, this is just stupid. You are not the first and i'd guess not that last!! Such bunk they ignore all tickets. What is wrong with them? They want the game to end thru attrition.
I am wondering if this ever got fixed for the player it happened to. This has just happened to me a few days ago. My 2nd sub locked up even though I beat PE over a month ago. I have recruited PE and I am currently in the process of building him. The response to my ticket was they would fix it "when they had time". This is a big deal and here we are 4 months after this bug was reported and it has happened again??? Seems like in 4 months they would have "had time" to fix the bug. I am losing countless millions of coins and credits. We are losing lands because I cannot fight effectively being 1 hero short.
I would just like to know how long it took for them to fix the account for the player, or did he just give up and quit??? Thanks Moonrunner Server 90
With all the money people pay buying imaginary coins/creds/gems etc....couldnt they actually HIRE someone that would show up for work and fix this stuff.
i play in the same guild as Onfire and this bug has just happened to me too.
Chatting with Onfire we think the issue might be caused by going back and recruiting heros missed in royal challenge AFTER you have recruited Ezek. We both did this.
For the record Onfire did get his 2nd sub back. After a long time trying to get a response from tynon then Evony, he then pm'ed Admins on heros charge forum and issue was fixed straight away.
Looks like all support is focused on heros charge now.
i myself have raised a tynon support ticket, but expect no joy there, and will try Onfire's approach to get some attention.
OMG!!!! this is still going on !?!?!?!?? come on ucool! it takes only a couple hours or less to fix this programming issue!!!!
yeah if you have a dev to fix it that is :P
it is potentially a game ending bug though. Having completed royal challenge and storyline, only thing left is pvp and last few bosses in HR. Without a second sub there's little hope of success in either, and little point carrying on. I hope they sort it out for me as i still enjoy the game and would still like to see if i can make day 3 in CW.
Still no response from Ucool support. No idea how else i can grab someone's attention now after leaving posts on Evony, Hero's Charge and Tynon Forums as well as raising support tickets. If anyone knows of any other method of contacting Ucool for some support i'd be glad to hear it.
just a thought...in case it has slipped by you...any replies to tickets now go directly to your email account and not your game account. it may be that your ticket has received a response, albeit an automated stanley one...but it doe's look like your only hope of getting these issues resolved is if you can grab someones attention from heroes charge...either way good luck.
this is a rumor and wrong. they send it to both the in game account AND to your email. if they didnt answer in game, they simply didnt answerQuote:
Originally Posted by jlh8182_5553285
Kaisim is correct, i received automated replies on both my email and the support ticket.
for the record...i have now raised 3 support tickets since 27th April.
The first two support requests have been merged together and closed without a response after the initial automated acknowledgement.
the Third is still currently open and waiting a response after the initial automated acknowledgement.
u should send a ticket in everyday hopefully that will get some response
we need a class action lawsuit- and demand our monet we spent returned
You are so right BettyLou Ucool should end/kill this game if they are not going to support it. Either end it or sell it to someone who will move it forwarded.
on what basis? are you missing anything you havent gotten on your free account that remains property of ucool?Quote:
Originally Posted by BettyLou_285563
lmao! leave if you dont like it, whats that got to do with the loss of the second sub have to do anyways?Quote:
Originally Posted by rvjjr_4402852
yes, granted! i would love to see the bugs fixed especially the ones that are going on for over a year now.
suing them or sabotaging the game makers wont fix anything
They are not going to shut down the game, sell it or anything else. However, this issue remains a major problem, and is still bugged, still losing the 2nd sub on accts.
They know about it, they have fixed some yet not fixed the "whatever" that causes it, and i know of at least 3 big main accts that lost 2nd sub, receiving no help or replies to tickets.
Even mailing DaveMata in another forum/game has not helped. Whether or not people "own" their accts, they are due to use them to the point they had them, imho.
For the record, "Stanley" finally replied yesterday to say they would fix my account as soon as possible.
Has not happened yet, but seems there is hope after all.
With all due respect neil.piper, if it was the standard "we are aware of this bug" letter..... better keep mailing em.Quote:
Originally Posted by neil.piper_6345909
Nope it was an actual reply:-Quote:
Originally Posted by MisChief
Stanley May 12 2015, 03:28 AM
Greetings,
We will fix your account as soon as we can. We apologize for any inconvenience.
Best Regards,
Tynon Support
5 days later, the support ticket is closed without any fix from Tynon.
I have raised a new one, pointing out the old ticket was closed without a fix, asking when exactly they intend to do what they said they would do.
LOL!!!!! ok i have 2 thoughts on this:Quote:
Originally Posted by neil.piper_6345909
1) they didnt mention in what year they will fix it
2) i told you so lol
You win Kaisim.
The new ticket has been merged with the old closed ticket without any answer.
i wouldnt consider poor customer service as a win. however mischief is right by suggesting to stay at it. when forming your complaints you should rephrase it and one day you get lucky and the auto response will escalate. you should provide screen shots as proof like ezK in your party or an old battle where both subs popped etc...Quote:
Originally Posted by neil.piper_6345909
TYNON - WAKE UP!!! This is still occuring!!! Whatever resources you have should be working to restore the 2nd sub slots to those that have been months, in some cases, without it!!!
Out of all the bugs and glitches, this is the worst one!!! You build your acct, spend money (in most cases) and through no fault of your own suddenly thrust backwards with absolutely nothing you can do about it.
Moreover - it is still happening!!!! This could be any one of us .....
Happened 2 months ago yesterday.....endless support tickets are just merged into previous ones and then closed. There appears to be no support at all now, just an automated service running but not actually able to fix anything. Whilst Dave Mata was still about there was some hope, but even he has disappeared now.
If this does get fixed i'll post to let people know, but dont hold your breath.
Such a shame, i really dont get it. Recently, i have been reading quotes from Benjimen Gifford talking about the way Ucool strive for customer satisfaction, and how they value their player community. That is as far from the reality i see, that you can possibly get. Heroes Charge forums seem to be echoing the disillusionment seen here, and i really wonder how long ucool can carry on with this type of service to community based games like this.
i think you may have misinterpreted the quotes about benjamin gifford. while you are correct that he says that ucool "strives for customer satisfaction (and yes he gets paid to say that), what i think he meant is about the game play and several new games "in development". as for customer service related he keeps on pointing out that its a small team of a dozen or so.Quote:
Originally Posted by neil.piper_6345909
lets face it, when most of us picture ucool they would guess a large floor with cubicles and hundreds of people working there. needless to point out that a dozen make it look like there is hundreds involved...
at this point i would also like to point out that ucools strategy is to throw a game out, make as much money as they can and then move on after a short period of time... so there is no need for a customer service that keeps customers satisfied because its not a goal to keep the game maintained over several years like lineage 1+2, WoW, diablo, LOD, FF, C&C, etc... those games need a customer service because some of them are going already 10-15 years online and will continue to be played. tynon or ucool in general is not setting a goal on that.
their goal here seems to be: go in - make money - move on
Well i was gonna reply to agree that your take on this was probably correct, and i would never get my 2nd sub.
HOWEVER, MIRICLE OF MIRICLES its been sorted and my 2nd sub slot is open again :)
I appealed to "Betty" on the Heros Charge forum and she replied :-
Dear Leader
We will report your case to our production team and see if they would assign a developer to look into your problem. Thanks.
Best Regards
Betty
within hours the issue had been fixed.
I would suggest to anyone needing ingame support that the best route seems to be to contact ADMIN over on Heros Charge forums. Sending in support tickets on Tynon no longer seems to get any attention.
Thx to Kaisim and everyone else who offered advice here, i'm just glad to be able to continue playing for a while without a handicap.
i am not sure if i should be happy or crying about your answer lolQuote:
Originally Posted by neil.piper_6345909
i mean i am happy for you that you got it back but i should be crying about the run-around they gave you =(
What address did you find to send that message?? Please post. I know some folks who need it.Quote:
Originally Posted by neil.piper_6345909
Hi Mischief,
What i did was create an account on the heros charge forum so i could post messages there. There is a section there for "ingame issues". I noticed that Betty (Admin) was sorting out issues for people on a daily basis.
I tried to PM her, and also Ember another active admin, but their postboxes were always full. So i posted in the in-game issues section, including a screenshot, asking Betty to help me:-
Betty
i have been waiting 2 months for somebody over at tynon customer support to fix a glitch for me. I have to concede its very unlikely anyone is looking at the support tickets i raise. They are simply acknowledged with automated responses, then merged into previous tickets.
Is there any chance you can help me, or at least direct my issue towards somebody who can? It is a known glitch, and theres nothing i can do as a player to work round it. it is a severe handicap to any further progress in the game.
The last time i came here looking for support you asked me to attach a screenshot of the issue, so i have attached one showing i have defeated Prophet Ezekiel and my second substitue space is locked. Further more i cannot go back and defeat him again because the challenge button has now gone (should be next to the replay button in screenshot). I need somebody to help me please, could you see what you can do for me? the initial tynon support ticket raised (to which many others have been merged ) is 934223
Shaarky
Age Of Fire
Thunder Of Zeuss (server 4)
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next day Betty replied as follows, and the issue was fixed a couple of hours later.
Dear Leader
We will report your case to our production team and see if they would assign a developer to look into your problem. Thanks.
Best Regards
Betty
I hope this is helpful to anyone who has suffered this glitch, and i wish you all luck in getting it resolved.
regards,
Shaarky