This is most ugly feature of this game and here is their response.

me Jun 24 2013, 02:39 AM
Well that means I won't be buying VIP 6 today.

________________________________
From: Tynon <billing@ucool.com>
To: me
Sent: Monday, 24 June 2013 11:33 AM
Subject: Update on Your Request {#}

Stanley Jun 23 2013, 10:33 PM
Dear Customer,

Thank you for contacting Tynon Support. We're working continuously to make the game mechanism much more balanced for all players. And we're actively reading into your words and making note of suggestions offered to make this game more playable. Some changes may have some effects on certain players but all those changes are subjected to better enhance the majority's game experience. Please understand that all orders are processed and dispensed instantly and automatically when payment is submitted. Users agree that once payment is successfully submitted, no refund can be granted and user will receive the purchased digital item.

If you have any issue with the game, we would be very willing to help you.

Best Regards,

Tynon Billing Dept.

orders made for refund request**

I've been ripped off by the game with sanctification, where I have spent over $200 on bonuses that do nothing - magic attack 2 times on my saint V Valla character and magic attack on dawnbringer (i had 3 dawnbringer cards) and one of them failed at 80%.