Yeah that's alot of bs too. You want us to pay to play the game, then you need a little better support than that. "Here's some rewards for you, but tough luck if your button disappears before you can claim it, btw our gem buying is 24 hours a day 7 days a week...help yourself"....If that's the case i'll spend my money on a different game. One where they appreciate the player's time and money. Because that same crap happened to me also. If there are rewards to claim, then until it's claimed leave the damned option to do so up there, or put a warning on it saying "claim or it will expire". If you can create a game, i'm sure it's not too impossible to do that.