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This sounds like the very same Bug!
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Today my Valla was at 4 Stars, I upgraded her to 5 Stars. Played for a couple of hours with her at 5 Stars. Then towards the end of the day went to check the stats of my heros and she was back down to just 4 Stars.
So, clearly this Bug is not yet fixed and I have not received any compensation for this Bug and what it has Cost Me. I am still waiting, and growing more and more disappointed in the Buggy State of this game.
It is starting to look like Tynon just does not care about their paying customers.
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This has happen to 2 of my heros today, I am glad I am not the only one, can we please gt some help on this one!!!!!!!
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Update: Tynon did make good, providing me with Gems, coins and credits. So they did in fact look after reimbursement. Thanks Tynon.
Of course I still need to try my luck, again getting the 5 Stars back successfully, but at least they did respond and help out.
The squeaky wheel gets the grease !!
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