Trapped in quest

[Morgan le Fay]

I don't think bumping a post to get a response regardless of how helpful the response is, is spam, most people would be happy with " it's under investigation" or to at least acknowledge the fact the bug is known, such amateur service.

Bumpung is spam and against forum rules. Here's an extract.

Spamming, baiting and trolling

Any post which is intended to be disruptive is not allowed. This includes:
Creating new threads for topics in which a thread already exists
Repetitive posts in the same thread or different threads with no constructive value
Post bumping, including bumping old posts (called 'necroing')
Posting dismissive internet memes such as TL;DR or any trite post with no value to the thread
Creating threads to be disruptive or call attention to the poster
Referring to locked or deleted threads
Posts attempting to bait, trick or force others to become angry or break the forum rules
Posts or any other actions intended to be disruptive
Creating threads with titles in all caps or using symbols or excessive punctuation
Creating petition threads for any reason

The full forum rules is linked in my sig.

[Dead]

Try using the teleporter in Aerie to go back to the location before your current, use your navigation to go through the previous steps this may reset the quest and the part of it the game has failed to detect I've given this piece of information to some and it has helped 95% of them good luck and i hope your issue is resolved.
Dead.

[Dead]

Maybe if you just told people that the bug was known they wouldn't become frustrated and feel like they were being ignored, of course don't lie, if it's a new bug, submit it, it takes all of 5 seconds to respond to someone.

[Morgan le Fay]

The forum rules are visible to all members and it's what you agreed to when you created your forum account.

The forum is limited to helping people with in game issues because there isn't the facilities available for dealing with one to one cases. My suggestion has always been to contact the CS (billing support) department and alert them to your problem.

Dawnseeker does his best, but he can only do so much.

As for me fixing the bugs, I don't work for Tynon I'm just a volunteer helping with the forums. In game issues are way put of my jurisdiction.

[angelus7_841645]

The forum rules are visible to all members and it's what you agreed to when you created your forum account.

The forum is limited to helping people with in game issues because there isn't the facilities available for dealing with one to one cases. My suggestion has always been to contact the CS (billing support) department and alert them to your problem.

Dawnseeker does his best, but he can only do so much.

As for me fixing the bugs, I don't work for Tynon I'm just a volunteer helping with the forums. In game issues are way put of my jurisdiction.

I know what the forum rules are, but if i got no response, stuck 6 days in quest loses the most of the beginner rewards which are plenty of gems and other stuff it sucks.
A response as we know the issues we work on it and maybe a sentence if we got a chance to redo our lost beginner reward would be nice and it would be a good customer support.
Ignore us with our problems which come from the game not from the User only show up, yes we want your money, if u got problems ingame leave us alone, u missing rewards haha your fault and not our mistake.
Maybe the game is new and bugs are usual, but i saw so many bugs in the last day and hear them in chat, that i really ask me if they ever tested before?
Btw after 6 days now my problem is gone fixed .

[Dead]

That isn't a response that fits my last statement, so i'm very confused, however please just continue to help people, just at least acknowledge people problems, this forum is obviously entirely in English this does not really help the the European players that prefer not to, or do not speak English this can obviously be very frustrating for them and can lead to things like bumping, rules can be misread and misinterpreted. I try to inform the European players of on going bugs and fixes that i know off that are not put forward by tech or moderators. Not to mention this is a free online game with no age limit people breaking minor rules on the forums could be a lot younger than yourself or myself and may not follow understand i think helping them rather than threatening to close their thread, this would be more beneficial to everyone, it's rather troubling that it takes "spam" to get your attention into the thread, as you can see this has gone off topic if you wish to further this conversation you can message me via the mail system in the forum or contact me via Skype. If not then just please treat the community with the respect they deserve for putting in time and money to the game by responding to their concerns regardless of how much you know it gives people confidence and hope.
Many thanks.
Dead.

[Morgan le Fay]

The forums aren't the best place to look for ways of getting issues dealt with.

I'm glad your problems have been dealt with, so I'll go ahead and close this thread.