It's rare in a Beta that the players will be compensated for items they didn't receive unless they purchased them with real money. The reason they don't tend to compensate for it is because then they would be focusing their programming efforts into compensating players rather than fixing the issues that are causing the non-receipt of an item. I'm sure that everyone would rather them fix the issue rather than continually compensate for the issue and be making no head-way in getting it corrected. Also, please remember that this being the Beta server it is very likely that you won't keep the item or your character when the first server goes live anyhow, so them fixing the issue rather than compensating seems doubly important.