DAWNSEEKER:

They aren't getting the items because they were NOT in the top10 rankings. The problem is that its alerting too many people that they won something. When really they weren't even close to the top 10. The real top ten players on the list got their stuff, its the other hundred who think they won that are complaining about it. I did too at first til I realized what the problem was.

SUGGEST: FIX FINAL RANKING REWARD NOTIFICATION.