"Find the tracker"

[Dead]

I created a new account on the 2nd Eu Server (Wings of Hermes) Everything was going smoothly with my new class and account until reaching this quest "Find the tracker" Upon entering the area "Arcana Academy" the portal to the next area is broken, in the quest tracker it clearly states "Enter next zone" however this is impossible if the portal does not function as intended, many other people with new accounts, or those who have opted to level up something new have encountered this problem, I've viewed numerous threads regarding this and people have been holding out for a fix for up to a week for this! if new players cannot even get past one of the first quests due to this bug, how is the player base supposed to grow? i was going to hold out for fix but after viewing some of the other threads regarding it and little to no response on them, i will post this in hopes that a reply will be posted.

P.S
Do not respond saying " Clear cache, delete history and cookies" this has been tried by myself and a number of other players with this issue and it does not fix it, i have updated adobe flash player, java, changed from Chrome to Firefox, Firefox to IE and none of this works.

When using auto-navigate to reach the portal, the first time before refreshing you receive this piece of text that quickly scrolls past "Item Locked!s." Yes the exclamation mark is there, in the correct position as display as i just wrote it.
Thank you.

Bump, will continue to bump until a reasonable response is given, forum is flooded with exactly the same problem and nothing is being put forward. Much appreciated.