You should consider yourself lucky then. Just because you've not had problems, doesn't mean others haven't. I was online for at least an hour before the game stopped working. It really shouldn't take fourteen minutes, and in some cases like two days ago, longer still. The first time it happened to me I missed out on the entire Baal event with the exception of hitting him twice. For server one light realm, baal usually takes between 40-55 minutes to kill. That's a very long time and a lot of reputation to miss. So I re-iterate that you're one of the lucky ones thus far.