hey boroeast. good to see you again. I did contact billing support. Here's what they said. I file a claim at 11:30 am telling them I got disconnected when I had 401 gems. After the refresh I was left with 51 gems. Hence I filed my claim and stated my case. Tynon's response was documentation that at 12:04pm I spent my gems on equipment upgrade. @ 12:10pm I spent more on equipment upgrade then at 8:20pm I spent more gems. Tynon is not bright enough to look at the correct times to see what had happened but tried to lay the blame on me that I spent 350 gems. Now anyone with common sense to gameplay will no that upgrading to speed up the time will deduct gems but 3 times does not equate 350 gems. And for them to copy and paste their "investigation" clearly shows the timestamp way after my complaint time. You would think they would look within a certain time frame most likely prior. But since they can't seem to add up the gems lost or explain why, I will have to request a chargeback and quit the game. I just don't see the point of playing any further and putting more money if this is the response they give. I'd rather retrieve my cost and if i can't get all of it back which within 90 days is much easier than put more money only to see this same process later.