Technical Support

[jay2200_2347264]

Absolutely NOT. NOTHING is fixed on my account.
On Odin server I am still sitting at VIP1, the third redeem transaction from the beta server orders was never completed. After several emails, they finally said that you had to purchase so many gems and I had not purchased them. However, I took a poll of players that I knew that were on the beta and converted just like I did, and every one of them maintained their VIP level and gems. They sent me what appeared like it could have been a log file, and I sent them a screen print. I have been doing software and database troubleshooting for many years, and have seen this same thing pop up on occasion. So I suspect the transaction was unsuccessful but I cannot get them to even consider this possibility.
The other separate issue is the missing coins... I also sent a screen print of my account showing over 100mil coins that just disappeared. Interesting that I get no response except the standard automated "Thank you for submitting..." email in return.

I can appreciate this is very new software, but the support team needs to listen to the customer. The customer is always right, not wrong, even if not complete with the entire problem in all cases. This issue has been out there for over two weeks already and all I get from the "support" ppl is diversion and deflection, instead of assistance and resolution, I have come to believe it is a lack of thoroughness.

As far as the Baal/Cerb issue, I encountered this issue just this morning, so I wonder what kind of fix was put in, or if there was maybe a version control issue, or perhaps a browser specific issue. I can appreciate the complexity of the code, and the difficulties in making sure as many browsers are supported as possible, thank you for making some progress on some issues.


Jun 17 - Greetings,
We will fix this issue as soon as we can. We apologize for the delay.
Regards,
Tynon Support

Jun 20 - Greetings,
We apologize for the delay. I will ask our tech team to deliver the gems soon. We appreciate your patience in this matter.

June 24 - Greetings,
We've once again checked the delivery log of your orders. All three of the exchange order has been successfully delivered to your account.

Jun 26 - Greetings,
Here is the gems log of these three redeem order,
| XXXX | 2013-06-14 23:22:15 | XXXX | NULL | CASHCHANGED | 70 | 130 | 60 | NULL | PAY | NULL |
| XXXX | 2013-06-14 23:22:38 | XXXX | NULL | CASHCHANGED | 130 | 330 | 200 | NULL | PAY | NULL |
| XXXX | 2013-06-14 23:22:54 | XXXX | NULL | CASHCHANGED | 330 | 530 | 200 | NULL | PAY | NULL |
Your gems went from 70 to 530 with the redeem of the three orders. [{ THIS DID NOT HAPPEN IN GAME }]

Jun 27 - Greetings,
Sorry I did not mention this before. VIP2 status require a purchase of 500 gems, but with the three redeem orders, you've only paid 460 gems so far. So you are short of 40 for VIP 2 . We hope this clarify everything. And please accept my sincere apology for not make this clear in the first place. You were a VIP 2 in beta because the rule is different. [{ WHY DO THESE RULES ONLY APPLY TO ME? AND IF TRUE, THEN ANOTHER PURCHASE WOULD ALREADY PUT ME 40 GEMS BEHIND... SAD PRACTICE THAT I REFUSE TO BE A PART OF }]
Best Regards,
Tynon Support

This issue remains UN-Resolved!
BOTTOM LINE: CS has not helped anything. Not one thing, except to waste time and screw me out of what I paid for.
I would be happy to send you the screen captures of my current VIP1 status and Coins if you need.