This isn't a re-imbursement kinda game. If server fails and you lose gems boosting or something your just SOL. At best you will get a compensation package that is about 1/10th of what people spent. Everything is a gamble, somedays you can't log in it's at 99% or you log in and it says you don't have a character. I'd love for tynon to prove me wrong and give me my gems back but in reality it will never happen.