That is the way the game is made, and to be completely honest I'd rather have a game that relies on luck to get nice things than having to buy them with no other option.
You keep trying until you get the heroes you need, once you know what they are. Do you think I haven't spent millions upon millions upon MILLIONS of credits to get my heroes? I'm at 50k per refresh of the Tavern at my level. That's not luck, it's dedication.
I worked for those credits, I didn't buy chests. I sailed boats and got sunk half the time, I use my daily salary, I told the Lady stories, and did the stupid freaking Labyrinth (Which HATES me. Seriously, I have the worst 'luck' in there.) so I can trade in tokens for more credits, just like everyone else. I kept going even through my own bad luck in the Tavern until I got the heroes I wanted. I made my own damn luck.
If your 'luck' is so bad already, what makes you think having to make a lucky crit on the boss is going to be any different?
Even with the right heroes you still have to get lucky enough to have a hero stun at all when you DO have them. Shayd seems to have something like an 80% MISS rate with a lvl 6 Hawkishness, and Cianna only hits her stun about half the time. The only surefire skill that helps on the boss is Calvin's Will Breaker skill, and only if you know enough to put him in the right spot and he has the hit rate to make use of it.



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