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Thread: [Read Before Posting] How to properly report a bug.

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    Lightbringer Boroeast's Avatar
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    [Read Before Posting] How to properly report a bug.


    Note to users: You are welcome to post Bug Reports here but please remember the forums are not Customer Support and if this is an ongoing problem or glitch with your account this needs to be reported to them. You can find them using the support tab in game or via billing support on the main homepage.

    As for exploits it's not advised to post them here. All exploits, suspected cheating and hacks must be reported to CS


    Report bugs or problems within the game in this forum. Create a new thread with the following format. Please use this format, if threads are not followed in this format, the thread will be closed and/or deleted and you shall be informed by a private message how to do this.
    If your bug report is effective, chances are higher that it will get fixed. So fixing a bug depends on how effectively you report it.

    Here's a few tips I got for you:

    IF your bug is not reproducible it will never get fixed. You should clearly mention the steps to reproduce the bug. Do not assume or skip any reproducing step. Step by step described bug problem is easy to reproduce and fix.Do not write a essay about the problem. Be Specific and to the point. Try to summarize the problem in minimum words yet in effective way. Do not combine multiple problems even they seem to be similar. Write different reports for each problem.


    Format is as follows:

    When creating a new thread, please put [BUG REPORT] Name of thread.
    Example: [BUG REPORT] Spirits not adding up.

    1- Reporter:
    Your in-game will be fine.

    2- What server:
    Example "1- Wrath of Odin"

    3- Platform:
    Mention the hardware platform where you found this bug. The various platforms like ‘PC’, ‘MAC’, ‘HP’, ‘Sun’ etc.

    4- Operating system:
    Mention all operating systems where you found the bug. Operating systems like Windows, Linux, Unix, SunOS, Mac OS. Mention the different OS versions also if applicable like Windows NT, Windows 2000, Windows XP etc.

    5- Description:
    Write a detailed description of the issue containing only the relevant information needed to allow a developer to understand the issue. Also, please include here how it happened and when it happened.

    6- Summary:
    A brief summary of the bug mostly in 60 or below words. Make sure your summary is reflecting what the problem is and where it is.

    7- Upload a file:
    To further describe an issue it is essential to include any material that will assist a developer in quickly understanding you issue, it will also give a clear and visual of the problem. ( Not a must, but it will help)


    Inspired by Amarie
    Last edited by Morgan le Fay; 02-12-2014 at 10:27 PM.
    Boroeast
    Guild: UpRisingII
    Fire Realm

    "Better to remain silent and be thought a fool than to speak out and remove all doubt,"

    Abraham Lincoln




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    One of the wisest things said on this forum to date!

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