[SOLVED 7/4/13]Game crash and now frozen

[ricblasko_7732123]

I want a refund of Gems! I want my money back!

[Selet]

'Fixed' dunno if I'd use that word

I agree with this.

Tynon needs to make some kind of compensation. this is what.. the fourth time the games crashed on a world boss? about the millionth general crash. And the games only been released for 3 weeks.

[charlesdhefner_3563416]

Umm we have issues Tynon.

[Satanic]

At this point, cashback's should look amazing to them if that's the only action taken.

[CupcakeCat]

Have you spoke one on one with them? LOL They really told me that the power outage that shut them down was partly my fault, so any Gems spent was lost, because they do not make it up to "single players". They ignore questions asked, and just sort of push it off as no big deal. I guess the $120 I spent is in their pocket, they don't care anymore. But really, I would have spent more if this didn't keep happening of if they refunded my Gems and did not just blame the player base.
I think they have never worked with customers before. I do know I disputed it with Paypal, Tynon did not respond, so it was sent up the chain, and i kept screen shots of this being an all around issue. Now if other people would dispute it (and then in a week, take the follow up step) I am sure the game would get fixed and the employees there who are making money off of us, would learn to act.
Now I want at least half of my money spent back, since they wont replace the Gems.

Hey, if they want a costumer rep I'd gladly take it... I keep hearing horror stories from players about their costumer support. XD

[Boroeast]

This issue is now fixed. Baal can't be restarted back into the servers that were affected. Sorry about that.

I will close this thread. Please, if you have another issue, don't hesitate to make a new thread, because in here, your questions/concerns will not be noted as because of the amount of replies this thread have.