I have lost 499 gems and no compensation several weeks ago., my heros have lost 30 percent of power., often cannot play the game after investing good money etc so I guess it is soon time to send all info to the Canadian Advertising Council. Then money will be returned or the server will suffer dire consequences. Its all about knowing which route to take to really bring the owners of the site to justice. I will wait 48 hours and then KAPOW!!!!