server crsh 2day...idc bout a brownout...thats not the gamers probs. i took 1000 gems in arena 2day n server crashed. logged back in after multiple tries n gems were gone. check history. 2nd post bout this,,,,,least give me an answer....any answer
server crsh 2day...idc bout a brownout...thats not the gamers probs. i took 1000 gems in arena 2day n server crashed. logged back in after multiple tries n gems were gone. check history. 2nd post bout this,,,,,least give me an answer....any answer
The only answer you're going to get is from another player on these forums so let me be the first. You did not pay for these gems, this in no way indicates that you deserve a lack of customer service, since you did not pay for these gems and they were only gem stakes you will not be reimbursed for them.Originally Posted by zack8u2_2108439
Sorry to be the bearer of bad news but they don't reimburse for gems provided by the game for free. If you were talking about paid gems then yes, someone would be reviewing your logs and making sure that you got your gems. But you didn't buy any. Sorry.
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Let me be the second to respond. The free gems you get in this game are an incentive to get people to spend more for more gems, and to keep the game play more equalled out etc. Without those free gems that players get occasionally, it throws the game out of balance and messes with the marketing plan of how to get people to spend money. For example, I did a realm change and used 150 gems i PAID for. But i was able to recoup that in the arena. I figured I would be able to recoup it in arena. If I wasnt able to recoup it in arena I may not have realm changed. In fact I may have quit the game and stopped spending on it. SO yes he is entitled to those gems and they can award them to him
HOWEVER
you should not be reporting lost gems here in the forums. Its useless,
on the log in page of tynon.com go to billing support and complain. Complain daily or hourly. You do get a response there. Sometimes the same day, sometimes the next day. Do not stop updating that ticket till your issue is resolved
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