Gems just gone

[tynon_2642731]

This type of thing has happened to me in the game multiple times now, 3 that I can remember, and most recently just a few minutes ago.
This last time, I had about 111 gems, had just completed Labyrinth, and came back into the main screen to see that I have 21 gems! Where did 90 gems go to?
In the Labyrinth, I used one free heal, one free skip event, and one free change event, nothing else. If it's my fault, that's fine, but losing 50 to 100 gems on multiple occasions is really cheesing me off.
Is this a known bug or is there some way to see the reason that I am losing gems?

Thanks for any advice you can give.

[Morgan le Fay]

If these were free gems, then the chances of you regaining them are slim as there are no records of you gaining them. However, paid for then you should get them back.

Fill in a customer report at Custoner Support (building support), I wear the link to there in my sig.

[tynon_2642731]

Thank you for the advice.
Of the three currencies, gems can only be acquired by spending money or accruing them slowly by actively playing the game for multiple days.
These particular gems were "free", which means that I got them through spending time instead of money. The overall loss represents about 2 weeks of playing every day. Some were from one-shot rewards, so it is unlikely that I will be able to re-acquire that many in two more weeks of playing.

The problems are:
1. somewhere around 200 missing gems so far, and no recourse to getting any restored. This represents a waste of my time.
2. no logging or message to indicate what the game thinks happened. It could be that it is something that I accidentally clicked on. This "accidental clicking" happens a lot during the lady hunt, for example. (Gosh, it sure would be nice to hide all of those icons.)
3. no acknowledgement of whether this is a known problem or not.

There are several possible ways to resolve this.
1. Tynon could prompt consistently for spending gems. Right now, there are several places where you can accidentally spend gems without a confirmation. Is this what happened? There is no way to know.
2. Tynon could have a log, perhaps in a text file on the computer, of "interesting" things that happen during the game. Spending currency (coin, credit, gem, etc) is interesting. This would be a way for a player to determine what happened during a session. Was it a "player error" or a game glitch?
3. Tynon could take restoring things like gems (even "free gems") more seriously. This implies that Tynon would need to log more things on the server side.
4. To avoid mysteriously losing double-digits of gems, a player can spend gems as fast as they are earned. This implies that items costing more than 10-20 gems are unattainable without spending money.
5. A player can decide that the game is not supported well enough to justify spending multiple hours a day playing.

So, I am left with two choices. Spend gems as fast as I earn them, or stop playing.
The game is enjoyable enough to make this a difficult decision.
Congratulations.

[SizZiL]

Sounds you like turned off notifications ex. "Are you sure you want to spend X amount of gems"

I think if you click "'X' Do not show again" then it won't show for anything else that normally cost gems.

[tynon_2642731]

Hi.
No, I have not turned off ANY notifications, which can be a pain, because that is some more clicking.

For example, you can spend gems on stamina without a confirmation. There are others.

[Gleamax]

Hi, we've checked your gems log and found out that you've used the gems on purchasing of slot.

2013-07-06 18:29:23-CASHCHANGED 535807__BuyItemSlots1__111__21__

[tynon_2642731]

Thank you for your help! Is that kind of logging available to me?
Really? 80 gems to open a slot? I wonder what slot I accidentally clicked on? I wish that it prompted me, so that I could have refused.
I spend the occasional gem or two to open things up, but I don't spend anywhere near 80 gems on anything, at least not yet. I was saving up for one of those cards in the Fair.
Well, I'm not going to risk "accidentally spending" 80 gems ever again. I'll just spend them as I get them.