I personally think that Tynon customer support does the best they can given the overwhelming amount of complaints they likely get. My only issue is with the lack of communication and the disconnect between the game developers and the customers. I know that the devs (or somebody) reads the forums and are well aware of the input from the ones who post. And I'd be willing to bet that many of our ideas, suggestions, complaints, bug discoveries, etc. are being worked on. But it sure would be nice to know what's in the pipeline and have some kind of idea like, ok this is known, this is what we're currently working on, this is what we're going to work on in the near future, this is going to take a while. If we had some kind of clue as to what is being planned, then the players wouldn't feel so much like mushrooms and would probably be more agreeable and willing to be patient so the devs can do their thing in peace. Nobody here wants to see this game fail. But so many get frustrated with the perception that they don't matter even after spending money on the game or playing it for hours and hours. The new server announcements are particularly annoying because a) everybody knows the servers aren't really full, b) they feel like new servers take precedence over the issues the current servers have, and c) nobody knows when it will stop. A simple head up on Tynon's business plan along the lines of ... We plan to open "X" amount of servers by "X" date ... would at least let everybody know when they can expect not to see more server opening mails in their inbox. Dawnseeker give us little clues and tiny hints every now and then as well as statements after the fact. I think there needs to be more of a proactive approach for an official liaison between the developers and the Tynon community.