Customer Support Does Exist !!!!!!!!!!

[mattp169]

SO if you follow the forums, we have all seen people complaining about massive issues in the game. Everything from +magic attack on sanctification to lost gems,credits,coins etc.

Now if you have a genuine issue, such as but not limited to:

Lost gems,credits,coins
lost hero card due to server disconnect
lost runes due to server disconnect
lost bonuses due to server disconnect
lost stars due to server disconnect

You should go to tynon.com
Log in to your account
Click Billing Support tab
And submit a request

Make sure you are polite and courteous in your message.
Explain the problem thoroughly
and give them 24 hours to respond.
If 24 hours goes by and you don't see anything new in your support ticket, drop them a friendly reminder that you are still awaiting a response to your issue.

I have had some serious issues with my game. Lost gems,credits,coins and hero cards all due to server disconnects. It took me a while, and several updates to my ticket, reminding them that I was still awaiting support, but I can say quite sincerely and truthfully, tynon/ucool has rectified all my issues and made me a very happy customer.
The person who handled my support ticket was very helpful and professional; and went out of his/her way to help me.

I will continue to support this game and play it daily

I highly recommend that if you have an issue with your account, do not post on the forums hoping for the problem to be solved. Go to billing support and submit a request.

[CrystalMeth]

ty 4 this post. i too have had major issues. i think customer service is a must. i will try this approach of contact as i'm not keen to tell all my personal problems with all the games players.

[Morgan le Fay]

Good advice, hopefully more players will get their issues solved.

[Greenly]

i can vouch for this. i had a problem pop up with my account. i went to billing, mailed them and i got a response and the issue is being taken care of. very nice work and helpful!

[Andy]

Glad to know. I thought that this was limited to billing issues when buying Gems.

[Andy]

It would be helpful if we knew the kind of documentation that should be submitted with the report. Is approximate date/time when it happened and/or was noticed enough or must we have screen scrapes documenting the problem?

[Greenly]

date and time is more than enough, then they know exactly where to go look for your problem. i couldnt give them that, only around a certain few days, they were still willing to help and look into my problem. so just, the more detail, the quicker the outcome.

[aeglos]

Thank you for posting this.

[The Luda]

Well at least that's helpfull, and great to know that they're easy to contact and work pretty fast as that isn't always the case.
Customer service can be horrible..

[Dawnseeker]

Glad to hear you got your issues resolved.