Where did my account go

[deanna.malcolm_4935496]

Hi I logged in to play and found that the character I have been playing is gone, game sent me back to the page to create a new character I DON'T WANT A NEW ONE. WHERE IS THE ONE I HAVE BEEN PLAYING???? Please help me resolve this issue.

Thanks

[deanna.malcolm_4935496]

any Ideas on how to fix it out there???