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Thread: Unable to redeem Vip6 rewards

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  1. #1
    Apprentice cozzyozzy's Avatar
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    Unable to redeem Vip6 rewards

    I just purchased Vip6 and am unable to claim the reward. Every-time I click on Redeem I get told to purchase gems for Vip7. Please fix or give me my money back.

  2. #2
    Champion Zeis's Avatar
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    Billing support can be found on the Tynon.com home page. Please do NOT use the forums regarding billing issues as they will not be solved here and can not be.

    Only by filing a ticket through the support can your issues be solved.

  3. #3
    Quote Originally Posted by Zeis View Post
    Billing support can be found on the Tynon.com home page. Please do NOT use the forums regarding billing issues as they will not be solved here and can not be.

    Only by filing a ticket through the support can your issues be solved.
    well this is a bug and this is the REPORT BUG SECTION right

  4. #4
    Champion Zeis's Avatar
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    Quote Originally Posted by PartyTime View Post
    well this is a bug and this is the REPORT BUG SECTION right
    He's asking to fix it or his money back. Money back is Billing Support. It's a money issue as well.

  5. #5
    Apprentice cozzyozzy's Avatar
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    Quote Originally Posted by Zeis View Post
    He's asking to fix it or his money back. Money back is Billing Support. It's a money issue as well.
    It's SHE, and it IS a bug and I'm not the only one complaining about it.

  6. #6
    Forum Moderator Morgan le Fay's Avatar
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    Since this a Customer Support issue rather than a bug, I suggest you fill in a customer request at billing support.

    I have the link in my sig, or you can go to the main landing page and click billing support.

    Thanks.

    Forum Moderators are volunteers and are unable to fix in game problems

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