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Submit a ticket but don't expect them to do much more than their general form response. I have submitted two bug reports on this with my Valla succeeding on 9 stars but when I go back into the star menu after she's at 9 stars, they are gone. The second time I was even able to give them server times and everything. With both times, nothing. I'm a VIP5 and I won't be spending another dime until this gets fixed.
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