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Thread: Can't Claim VIP2 Awards.

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  1. #1
    Apprentice
    Join Date
    Jun 2013
    Posts
    13
    If you haven't refreshed since you purchased Gems, do that. buying gems and VIP rewards haven't been updating the last week or so unless you refresh.

    If there is still a problem with this, contact Billing Support as you will not get help with Gem Purchase issues on the forum.

    you can get to billing support by going to Tynon.com and clicking Billing Support.

  2. #2
    Quote Originally Posted by Selet View Post
    If you haven't refreshed since you purchased Gems, do that. buying gems and VIP rewards haven't been updating the last week or so unless you refresh.

    If there is still a problem with this, contact Billing Support as you will not get help with Gem Purchase issues on the forum.

    you can get to billing support by going to Tynon.com and clicking Billing Support.
    trust me refreshing don't work I also cant claim vip5 rewards and another person cant claim vip6 rewards


    I think we screwed as so many ppl are filing tickets over nothing

    I fear helpspot is flooded and drowned everyone there

  3. #3
    Apprentice
    Join Date
    Jun 2013
    Posts
    13
    Quote Originally Posted by PartyTime View Post
    trust me refreshing don't work I also cant claim vip5 rewards and another person cant claim vip6 rewards


    I think we screwed as so many ppl are filing tickets over nothing

    I fear helpspot is flooded and drowned everyone there
    Just be patient and check your ticket ever few hours if you put one in in billing support. They do compensate if it's a valid claim. They're still fixing up the issues from the last patch, so they are already busy as it is. Billing support gives you a lot more help than complaining in the forums ever will.

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