Quote Originally Posted by eileenreed69_6131552 View Post
I can't claim VIP2 rewards either. I click on VIP rewards, then click on Claim next to VIP2, and it gives me the box to purchase more gems.
The top left of my screen by my picture shows I am V2. This is an issue in world with VIP rewards, has nothing to do with billing.
I've refreshed several times, but refreshing doesn't update this. It needs to be fixed in game.
As i said twice already in this very thread, open a ticket with billing support. you will not receive any help with this in the forum.

it does in fact deal with billing. You PURCHASED gems, and you are getting a reward for your purchase.