hacked

[CrystalMeth]

is there anyone can find out and repair the damage. happened about 3 days b4 this post. my runes were combined and i've lost power. ty

[CrystalMeth]

i just logged in and all my runes have been combined into one. when will u do something?

[Morgan le Fay]

The question I have to ask is did you share your details with anyone? You can of course fill in a customer request form at billing support (Customer Support) but if you have allowed your keys to be shared then the onous is on you to fix it. CS will look into it as a matter of courtesy.

Your details are yours to protect and your responsibility. In your password use mixture of punctuation and numbers so its harder to guess. Never share your details with anyone and if you, change your password immediately.

That's the best advice I can give you.

[CrystalMeth]

i waited 1 day for that responce. now i will wait one more day. why even have this forum if nothing can be done here

[Jupitor]

i waited 1 day for that responce. now i will wait one more day. why even have this forum if nothing can be done here

It's for players to help players, the forums are not for customer service. There is a customer service page for that purpose...

[CrystalMeth]

Dear Customer,

Thank you for contacting Tynon Support.

For the continued security of the account, we recommend that you take the following steps prior to logging in to your account:

Scan the computer system you are using to remove all viruses, Trojan files, and key loggers.
Log in to your Account Management page at www.tynon.com
Maintain safe Internet practices and safeguard all Tynon account information for the most secure gaming experience.

Keeping your password information confidential is of the utmost importance. If someone logs into an account using the valid password, changes made to the characters or account information may not be reversible, nor is Tynon liable for any damage that occurs. We suggest that you do not share your password with anyone, and Tynon representatives will NEVER ask you for your password.

Thank you for contacting Tynon!

Best Regards,

Customer Service
Tynon Support

so no help to track down the hacker?

[CrystalMeth]

Greetings,

We understand your concern. I will ask my supervisor for some reimbursement for your trouble. We encourage our players to find help from the forum first and our support will always welcome your help request here.

As for VIP status, since you've already purchased 750 gems in the server, another $45 package will grant you the VIP 3 status.

Best Regards,

Tynon Support

ty Jupitor

[Morgan le Fay]

I'm pleased for you that Tynon are going to help you out. I know back in Evony so many players shared details and were often tricked into allowing others gaining their details, they stopped fixing accounts.

Now I want to explain something. You have not been "hacked", someone had gotten hold of your details, accessed your account and sabotaged it. To hack a MMOprg like this would need an army of experienced hackers and everyone's accounts would have been affected. They won't track the culprit down because you probably already know or suspect who it was.

Hopefully others will take more care of their account details. It's surprising how many are malioious enough to destroy other people's accounts.

[CrystalMeth]

call it what u want. i need this stopped. how do i stop this from happening? i changed my password everyday now.

[The Luda]

did it happen again then?
Anyone else have access to your computer? Did you save your pass? Have you checked for hijack rubbish on your computer? Did you try to download a bot/cheatthingy whatever?

Clean up your pc, get proper protection, don't give anyone your pass and don't save it. And you should be fine.