Greetings,

We understand your concern. I will ask my supervisor for some reimbursement for your trouble. We encourage our players to find help from the forum first and our support will always welcome your help request here.

As for VIP status, since you've already purchased 750 gems in the server, another $45 package will grant you the VIP 3 status.

Best Regards,

Tynon Support

ty Jupitor