I'm pleased for you that Tynon are going to help you out. I know back in Evony so many players shared details and were often tricked into allowing others gaining their details, they stopped fixing accounts.

Now I want to explain something. You have not been "hacked", someone had gotten hold of your details, accessed your account and sabotaged it. To hack a MMOprg like this would need an army of experienced hackers and everyone's accounts would have been affected. They won't track the culprit down because you probably already know or suspect who it was.

Hopefully others will take more care of their account details. It's surprising how many are malioious enough to destroy other people's accounts.