Beta still deserves Customer Service

[TrueGod]

Everyone has to remember there is only so many admins and mods to be able to answer hundreds of questions thrown at them almost every minute. They do get to them as soon as they can. But until there are more mods to be able to help maintain the forums you just need to have a little patience. This is a beta in all aspects even with forums. Just give them a little time to get things situated, it takes alot to get things up and going. I'm sure your questions will all be answered. Continual complaining doesn't help the situation. As it has been said before this is a beta test. Therefore there are going to be several issues and that is the point of beta. To sort out the issues and get them resolved but there is several they are dealing with.

So True

[joaan987_261941]

I am amazed that ppl are willing to spend so readily when they know that this is the test phase of the game ... tynon have said that all spending will be credited to the player when it goes live. keep a diary...notify of probs..but i think it is pretty low when u get grumpy becoz things haven't tuned out quite like u thought. obviously u like the game..or u wouldn't spend. they get that...so..im in full agreement with forsynthia (above) ... give them time. this is NOT the final version

[LeechKiller]

I definitely concur with forsynthia and joaan987 in the patience department, however I also understand the frustration of ferrelie because waiting begets the problem of being able to actively compete. With some of the problems of getting credit for gems bought and items earned it's kind of difficult to stay competitive and not become a victim of some of the bigger players. In the entire time I've been playing (12-15 hours or more daily since Beta opened) I have never gotten the required 700 for the first (Easy) Labyrinth. I finally accomplish it today (got 707) and I don't get the Hope Bringers Spirit Plans. Not complaining so much, it just becomes disheartening when you spend money/earn items (credits, gems, weapons, etc.) and don't receive them. It stagnates one from growing, thus making them prey for the countless vultures with significant abilities (ie. bigger players w/ less than nil regard for smaller players).

[TreeDancer]

Lol, Having lost over 2500 gems, Millions in credits, One Purple hero that was claimed yet never added to hero inventory, a dozen top 10 banishings that failed to deliver....I have at least gotten the 700+ in Laby a couple times and you only have a one in five shot at Spirit Plans after beating the 3rd Monster after defeating the Main enemy. I have been forced to purchase Spirit plans instead having no luck in the cards.
I am shocked they are going live tomorrow with all the problems still here. We have a server with 3k-3.5k ppl max at present and without great connection and comp, game lags bad! Wait til each server has 10-25X the ppl.

[Dawnseeker]

Closed this thread as our beta is coming to a close and the issue was corrected.