All runes gone

[Legolas Bow of Athena]

All of my main heroes runes were sitting in inventory when i refreshed, when I came back 1 rune is left I'm not sure what the experience was on the rune that is still there, it's a level 10 so I didn't plan on upgrading it anytime soon. I try to write customer support and when i submit says the page isn't found!!! I finish first on baal and cerb and it tells me i got rank 4th or 7th and gives me my actual prizes after refresh i don't mind stuff like that, but for all my runes to just disappear just destroys my game, I lost about 500k power. Checked every character to see if for whatever reason they were moved, but they are infact gone. Maybe the game didn't recognize me taking off runes and they just disappeared upon refresh except for the last one I moved to inventory I have no Idea.

I have also had similar issues with taking equipment off and getting an arena prize so not all equipment would be there until after a few refreshes, but literally all my main hero runes are just gone.

I'm 60k rep ahead of number 2 rep player on server, I sure didn't get there with 0 or 1 rune.

Sent message to dawn and customer support. I'm not sure how I can show what runes I had, just screen shotted what my power was in rankings and power now. If anyone has any ideas what else I can do please let me know. There is no way i'm starting over with runes I spent too much time and money on what I have. Has anyone had runes disappear until server reset or something? Any kind of encouragement would be great at this point because i'm about to lose it.