THAT WOULD BE BECAUSE THE PLAYER YOU WON THEM FROM ARE LEVEL 3 OR HIGHER VIP AND THEY HAVE AUTO COLLECT.
so the items that you win from them you do not get because the auto collect over rides your clicking on the item,
i know pretty lame that you cant actually collect a item you won but hey that the way the program is written.
you know those that have cash will always take advantage of those without .



